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Kia Europe Connect Store CXUX Gap Analysis Research

CLIENT DATE SERVICE INDUSTRY Kia 2024.07 CXUX Consulting In June 2023, Hyundai Motor Group launched the Kia EV9, positioning itself as a leading global brand in the popularization of eco-friendly transportation centered around innovative electric vehicles. Domestically, the group has recently ushered in the era of SDV (Software Defined Vehicle) with the launch of the […]

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Hyundai Motor Company EU CXUX Gap Analysis Research

CLIENT DATE SERVICE INDUSTRY 2023.09 CXUX Consulting, Human-Centered Creative Design The Hyundai Motor Europe CXUX Gap Analysis Project was initiated to enhance customer experience and improve the universality of the revamped global website. This project aimed to contribute to the effective construction and dissemination of the global website by conducting preliminary research in the European

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Customer and Brand Digital Experience Innovation: Kia Global In-Store DCXJ (Digital Customer Experience Journey)

CLIENT DATE SERVICE INDUSTRY 2022년 12월 Consulting Today’s automotive consumers seek more than a simple transaction; they aspire to a unique experience. The purchasing process has evolved into a journey where customers engage with the brand, experience technology and innovation, and select a vehicle that aligns with their lifestyle. Before visiting a dealership, customers gather

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Digital Communication for Strengthening Market Leadership: Preliminary Consulting for the Redesign of Hyundai Motor Comp’s Hydrogen Commercial Vehicle Website

CLIENT DATE SERVICE INDUSTRY 2022.07 CXUX Consulting Hyundai Motor, as a leading player in the hydrogen commercial vehicle market, aimed to reevaluate its online strategy. To initiate this success, SaltCake redefined the global customer journey and prepared a guide for the content strategy. Hyundai Motors Company exports automobiles to more than 200 countries and has

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A new direction for the global market: LG Electronics Global LG.com CXUX Renewal Consulting

CLIENT DATE SERVICE INDUSTRY 2022.08 CXUX Consulting, Human-Centered Creative Design In the world of online shopping, customer experience is key to brand success. With the COVID-19 pandemic highlighting the importance of online experience, LG.com decided to strengthen its brand competitiveness in the digital space with a global CXUX overhaul project. To this end, LG and

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CX for you, UX for all: Hyundai.com Global Website Renewal

CLIENT DATE SERVICE INDUSTRY 2022.01 Human-Centered Design The Hyundai Motor Company’s global website redesign project has commenced with the aim of completely refreshing the customer experience in line with changes in the global market. By gathering specific requirements from around the world and leveraging the latest digital tools to drive user-centered design, we aim to

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